Privacy Policy

Last updated: 1 January 2025

1. Who we are

EcoEnergy Solax Ltd ("EcoEnergy Solax", "we", "us", "our") is a company registered in England and Wales (Company No. 14897007). Our registered office is at [Address], England. We are registered with the Information Commissioner's Office (ICO).

We operate the website ecoenergysolax.co.uk. This policy explains how we collect, use, store, and protect your personal data when you use our website or interact with us.

2. Data we collect

Information you provide directly

• Name, email address, phone number and postcode when submitting a quote or contact form
• Property details and energy usage information you share during the survey process
• Financial information passed to our credit broker partner for finance applications

Information collected automatically

• IP address, browser type, operating system, and referring URL (collected by web analytics tools)
• Pages visited, time on site, and click behaviour (with your consent to analytics cookies)

3. How we use your data

Purpose	Legal basis
Respond to your enquiry or quote request	Legitimate interests / contract performance
Book and carry out your survey	Contract performance
Process finance applications via Ideal4Finance	Contract performance / consent
Send you updates about your installation	Contract performance
Marketing communications (with your consent)	Consent
Improve website performance and user experience	Legitimate interests (analytics cookies require consent)
Comply with legal obligations	Legal obligation

4. Who we share your data with

We do not sell your personal data. We may share data with:

• Ideal4Finance Ltd (FCA #703401) — for processing finance applications where requested
• Web3Forms — our form submission processor (data is transmitted securely and not retained)
• Google Analytics — anonymised website analytics (only if you accept analytics cookies)
• Our engineers and operational staff, on a need-to-know basis, to carry out your installation
• Regulatory and legal authorities where required by law

5. Data retention

• Enquiry and quote data: retained for 2 years from last contact, then securely deleted
• Customer installation records: retained for 10 years (warranty and regulatory compliance)
• Financial records: retained for 7 years (HMRC requirement)
• Marketing consent records: retained until consent is withdrawn

6. Your rights under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Erase your data (where no overriding legal basis exists)
• Restrict processing in certain circumstances
• Port your data to another provider
• Object to processing based on legitimate interests
• Withdraw consent at any time where consent is the legal basis

To exercise any of these rights, contact us at privacy@ecoenergysolax.co.uk. We will respond within 30 days.

7. Cookies

We use cookies on this website. Please see our Cookie Policy for full details and how to manage your preferences.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmissions use TLS encryption. Form submissions are processed via Web3Forms' secure API.

9. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies separately.

10. Changes to this policy

We may update this policy from time to time. Material changes will be notified by a prominent notice on our website. The date at the top of this page indicates the most recent revision.

11. Contact and complaints

For privacy queries: privacy@ecoenergysolax.co.uk
You also have the right to lodge a complaint with the ICO: ico.org.uk/make-a-complaint